/* ========== Portal Variables ========== */
.portal-body {
    --color-status-open: #FF9500;
    --color-status-progress: #007AFF;
    --color-status-resolved: #34C759;
    --color-status-closed: #86868B;
    --color-priority-baja: #34C759;
    --color-priority-media: #FF9500;
    --color-priority-alta: #FF3B30;
    --color-priority-urgente: #AF1222;
}

/* ========== Portal Body ========== */
.portal-body {
    min-height: 100vh;
    background: var(--color-gray-100, #F5F5F7);
}

/* ========== Portal Nav ========== */
.portal-nav {
    position: sticky;
    top: 0;
    z-index: 100;
    background: rgba(255, 255, 255, 0.92);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border-bottom: 1px solid var(--color-gray-200, #E8E8ED);
    padding: 0 20px;
}

.portal-nav__inner {
    max-width: 1200px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    height: 60px;
    gap: 16px;
}

.portal-nav__logo {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--color-black, #1D1D1F);
    text-decoration: none;
    font-weight: 600;
    font-size: 14px;
    transition: color 0.2s;
}

.portal-nav__logo:hover {
    color: var(--color-primary, #E63946);
}

.portal-nav__logo svg {
    flex-shrink: 0;
}

.portal-nav__title {
    font-size: 15px;
    font-weight: 600;
    color: var(--color-gray-700, #6E6E73);
}

.portal-nav__user {
    display: flex;
    align-items: center;
    gap: 12px;
}

.portal-nav__username {
    font-size: 14px;
    font-weight: 500;
    color: var(--color-gray-800, #424245);
}

.portal-nav__logout {
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
    text-decoration: none;
    transition: color 0.2s;
}

.portal-nav__logout:hover {
    color: var(--color-primary, #E63946);
}

/* ========== Portal Main ========== */
.portal-main {
    max-width: 1200px;
    margin: 0 auto;
    padding: 32px 20px 60px;
}

/* ========== Auth Section ========== */
.portal-auth {
    display: flex;
    justify-content: center;
    align-items: flex-start;
    padding-top: 40px;
}

.portal-auth__card {
    width: 100%;
    max-width: 440px;
    background: #fff;
    border-radius: 20px;
    padding: 40px 32px;
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.06);
}

.portal-auth__header {
    text-align: center;
    margin-bottom: 28px;
}

.portal-auth__title {
    font-size: 24px;
    font-weight: 700;
    color: var(--color-black, #1D1D1F);
    margin: 0 0 8px;
}

.portal-auth__subtitle {
    font-size: 15px;
    color: var(--color-gray-500, #86868B);
    margin: 0;
}

/* ========== Google Button ========== */
.portal-google-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    padding: 12px 20px;
    background: #fff;
    border: 1.5px solid var(--color-gray-300, #D2D2D7);
    border-radius: 12px;
    font-size: 15px;
    font-weight: 500;
    color: var(--color-black, #1D1D1F);
    cursor: pointer;
    transition: all 0.2s;
    text-decoration: none;
}

.portal-google-btn:hover {
    border-color: var(--color-gray-400, #AEAEB2);
    background: var(--color-gray-100, #F5F5F7);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

/* ========== Divider ========== */
.portal-divider {
    display: flex;
    align-items: center;
    gap: 16px;
    margin: 24px 0;
}

.portal-divider::before,
.portal-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--color-gray-200, #E8E8ED);
}

.portal-divider span {
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
    white-space: nowrap;
}

/* ========== Tabs ========== */
.portal-tabs {
    display: flex;
    gap: 0;
    margin-bottom: 24px;
    background: var(--color-gray-100, #F5F5F7);
    border-radius: 10px;
    padding: 4px;
}

.portal-tab {
    flex: 1;
    padding: 10px 16px;
    border: none;
    background: transparent;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    color: var(--color-gray-500, #86868B);
    cursor: pointer;
    transition: all 0.2s;
}

.portal-tab--active {
    background: #fff;
    color: var(--color-black, #1D1D1F);
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08);
}

/* ========== Forms ========== */
.portal-form {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.portal-form--hidden {
    display: none;
}

.portal-form .form-input {
    width: 100%;
    padding: 12px 16px;
    border: 1.5px solid var(--color-gray-200, #E8E8ED);
    border-radius: 10px;
    font-size: 15px;
    background: var(--color-gray-100, #F5F5F7);
    color: var(--color-black, #1D1D1F);
    transition: all 0.2s;
    box-sizing: border-box;
}

.portal-form .form-input:focus {
    outline: none;
    border-color: var(--color-primary, #E63946);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(230, 57, 70, 0.1);
}

.portal-form .form-label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: var(--color-gray-800, #424245);
    margin-bottom: 6px;
}

.portal-form .form-hint {
    display: block;
    font-size: 12px;
    color: var(--color-gray-500, #86868B);
    margin-top: 4px;
}

.portal-form select.form-input {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2386868B' stroke-width='2' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
}

.portal-form textarea.form-input {
    resize: vertical;
    min-height: 100px;
}

.portal-form__status {
    font-size: 14px;
    text-align: center;
    min-height: 20px;
}

.portal-form__status--error {
    color: var(--color-error, #FF3B30);
}

.portal-form__status--success {
    color: var(--color-success, #34C759);
}

/* ========== Alerts ========== */
.portal-alert {
    padding: 12px 16px;
    border-radius: 10px;
    font-size: 14px;
    margin-bottom: 16px;
}

.portal-alert--error {
    background: #FFF0F1;
    color: #C1121F;
    border: 1px solid rgba(230, 57, 70, 0.15);
}

.portal-alert--success {
    background: #E8F8ED;
    color: #1A7A3A;
    border: 1px solid rgba(52, 199, 89, 0.15);
}

/* ========== Dashboard ========== */
.portal-dashboard__header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 24px;
    gap: 16px;
    flex-wrap: wrap;
}

.portal-dashboard__title {
    font-size: 28px;
    font-weight: 700;
    color: var(--color-black, #1D1D1F);
    margin: 0 0 4px;
}

.portal-dashboard__subtitle {
    font-size: 15px;
    color: var(--color-gray-500, #86868B);
    margin: 0;
}

/* ========== Stats ========== */
.portal-stats {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.portal-stat {
    background: #fff;
    border-radius: 16px;
    padding: 20px;
    text-align: center;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
    border: 1px solid var(--color-gray-200, #E8E8ED);
}

.portal-stat__count {
    display: block;
    font-size: 32px;
    font-weight: 700;
    margin-bottom: 4px;
}

.portal-stat--open .portal-stat__count { color: var(--color-status-open); }
.portal-stat--progress .portal-stat__count { color: var(--color-status-progress); }
.portal-stat--resolved .portal-stat__count { color: var(--color-status-resolved); }
.portal-stat--closed .portal-stat__count { color: var(--color-status-closed); }

.portal-stat__label {
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
    font-weight: 500;
}

/* ========== Filters ========== */
.portal-filters {
    display: flex;
    gap: 8px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.portal-filter {
    padding: 8px 16px;
    border: 1.5px solid var(--color-gray-200, #E8E8ED);
    background: #fff;
    border-radius: 20px;
    font-size: 13px;
    font-weight: 500;
    color: var(--color-gray-700, #6E6E73);
    cursor: pointer;
    transition: all 0.2s;
}

.portal-filter:hover {
    border-color: var(--color-primary, #E63946);
    color: var(--color-primary, #E63946);
}

.portal-filter--active {
    background: var(--color-primary, #E63946);
    border-color: var(--color-primary, #E63946);
    color: #fff;
}

/* ========== Ticket List ========== */
.portal-tickets {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.portal-ticket-card {
    background: #fff;
    border-radius: 14px;
    padding: 20px 24px;
    cursor: pointer;
    transition: all 0.2s;
    border: 1.5px solid var(--color-gray-200, #E8E8ED);
    display: flex;
    align-items: flex-start;
    gap: 16px;
}

.portal-ticket-card:hover {
    border-color: var(--color-primary, #E63946);
    box-shadow: 0 4px 12px rgba(230, 57, 70, 0.08);
    transform: translateY(-1px);
}

.portal-ticket-card__body {
    flex: 1;
    min-width: 0;
}

.portal-ticket-card__top {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 6px;
    flex-wrap: wrap;
}

.portal-ticket-card__id {
    font-size: 12px;
    font-weight: 600;
    color: var(--color-gray-500, #86868B);
    font-family: monospace;
}

.portal-ticket-card__subject {
    font-size: 16px;
    font-weight: 600;
    color: var(--color-black, #1D1D1F);
    margin: 0 0 4px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.portal-ticket-card__meta {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
    flex-wrap: wrap;
}

.portal-ticket-card__user {
    font-weight: 500;
    color: var(--color-gray-700, #6E6E73);
}

.portal-ticket-card__right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
    flex-shrink: 0;
}

.portal-ticket-card__replies {
    font-size: 12px;
    color: var(--color-gray-500, #86868B);
    display: flex;
    align-items: center;
    gap: 4px;
}

/* ========== Badges ========== */
.portal-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.portal-badge--open { background: rgba(255, 149, 0, 0.12); color: #C77400; }
.portal-badge--in-progress { background: rgba(0, 122, 255, 0.12); color: #0066CC; }
.portal-badge--resolved { background: rgba(52, 199, 89, 0.12); color: #1A7A3A; }
.portal-badge--closed { background: rgba(134, 134, 139, 0.12); color: #6E6E73; }

.portal-badge--baja { background: rgba(52, 199, 89, 0.12); color: #1A7A3A; }
.portal-badge--media { background: rgba(255, 149, 0, 0.12); color: #C77400; }
.portal-badge--alta { background: rgba(255, 59, 48, 0.12); color: #CC2F26; }
.portal-badge--urgente { background: rgba(175, 18, 34, 0.12); color: #AF1222; }

/* ========== Loading & Empty ========== */
.portal-loading,
.portal-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 60px 20px;
    gap: 16px;
    color: var(--color-gray-500, #86868B);
    font-size: 15px;
}

.portal-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--color-gray-200, #E8E8ED);
    border-top-color: var(--color-primary, #E63946);
    border-radius: 50%;
    animation: portalSpin 0.7s linear infinite;
}

@keyframes portalSpin {
    to { transform: rotate(360deg); }
}

/* ========== Modal ========== */
.portal-modal {
    position: fixed;
    inset: 0;
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.portal-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.4);
    backdrop-filter: blur(4px);
}

.portal-modal__content {
    position: relative;
    z-index: 1;
    background: #fff;
    border-radius: 20px;
    padding: 32px;
    max-width: 560px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15);
    animation: portalModalIn 0.25s ease-out;
}

@keyframes portalModalIn {
    from { opacity: 0; transform: translateY(16px) scale(0.97); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

.portal-modal__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 24px;
}

.portal-modal__header h2 {
    font-size: 20px;
    font-weight: 700;
    color: var(--color-black, #1D1D1F);
    margin: 0;
}

.portal-modal__close {
    border: none;
    background: var(--color-gray-100, #F5F5F7);
    border-radius: 50%;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--color-gray-700, #6E6E73);
    transition: all 0.2s;
}

.portal-modal__close:hover {
    background: var(--color-gray-200, #E8E8ED);
}

/* ========== File Upload ========== */
.portal-upload {
    position: relative;
    border: 2px dashed var(--color-gray-300, #D2D2D7);
    border-radius: 12px;
    transition: all 0.2s;
    cursor: pointer;
}

.portal-upload:hover,
.portal-upload--dragover {
    border-color: var(--color-primary, #E63946);
    background: rgba(230, 57, 70, 0.03);
}

.portal-upload__input {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
}

.portal-upload__label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    padding: 24px;
    text-align: center;
}

.portal-upload__label span {
    font-size: 14px;
    color: var(--color-gray-700, #6E6E73);
}

.portal-upload__label small {
    font-size: 12px;
    color: var(--color-gray-400, #AEAEB2);
}

.portal-upload__files {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-top: 8px;
}

.portal-upload__file {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    background: var(--color-gray-100, #F5F5F7);
    border-radius: 8px;
    font-size: 13px;
    color: var(--color-gray-700, #6E6E73);
}

.portal-upload__file-remove {
    margin-left: auto;
    border: none;
    background: none;
    cursor: pointer;
    color: var(--color-gray-400, #AEAEB2);
    padding: 2px;
    font-size: 16px;
    line-height: 1;
}

.portal-upload__file-remove:hover {
    color: var(--color-error, #FF3B30);
}

.portal-upload__input-sm {
    display: none;
}

.portal-upload__link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
    cursor: pointer;
    transition: color 0.2s;
}

.portal-upload__link:hover {
    color: var(--color-primary, #E63946);
}

/* ========== Ticket Detail ========== */
.portal-back-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    border: none;
    background: none;
    padding: 8px 0;
    font-size: 14px;
    font-weight: 500;
    color: var(--color-gray-500, #86868B);
    cursor: pointer;
    margin-bottom: 20px;
    transition: color 0.2s;
}

.portal-back-btn:hover {
    color: var(--color-primary, #E63946);
}

.portal-ticket-header {
    background: #fff;
    border-radius: 16px;
    padding: 24px;
    margin-bottom: 20px;
    border: 1px solid var(--color-gray-200, #E8E8ED);
}

.portal-ticket-header__title {
    font-size: 22px;
    font-weight: 700;
    color: var(--color-black, #1D1D1F);
    margin: 0 0 12px;
}

.portal-ticket-header__info {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
    align-items: center;
}

.portal-ticket-header__info span {
    font-size: 13px;
    color: var(--color-gray-500, #86868B);
}

.portal-ticket-header__description {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--color-gray-200, #E8E8ED);
    font-size: 15px;
    line-height: 1.6;
    color: var(--color-gray-800, #424245);
    white-space: pre-wrap;
}

.portal-ticket-header__attachments {
    margin-top: 12px;
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.portal-attachment {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 12px;
    background: var(--color-gray-100, #F5F5F7);
    border-radius: 8px;
    font-size: 13px;
    color: var(--color-primary, #E63946);
    text-decoration: none;
    transition: background 0.2s;
}

.portal-attachment:hover {
    background: var(--color-gray-200, #E8E8ED);
}

/* Admin status change */
.portal-status-select {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-left: 16px;
}

.portal-status-select select {
    padding: 4px 28px 4px 10px;
    border: 1.5px solid var(--color-gray-300, #D2D2D7);
    border-radius: 8px;
    font-size: 13px;
    font-weight: 500;
    background: #fff;
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%2386868B' stroke-width='2' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 8px center;
}

/* ========== Conversation ========== */
.portal-conversation {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-bottom: 24px;
}

.portal-message {
    background: #fff;
    border-radius: 14px;
    padding: 20px;
    border: 1px solid var(--color-gray-200, #E8E8ED);
}

.portal-message--admin {
    border-left: 3px solid var(--color-primary, #E63946);
}

.portal-message--client {
    border-left: 3px solid var(--color-status-progress);
}

.portal-message__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
}

.portal-message__author {
    font-size: 14px;
    font-weight: 600;
    color: var(--color-black, #1D1D1F);
}

.portal-message__date {
    font-size: 12px;
    color: var(--color-gray-400, #AEAEB2);
}

.portal-message__body {
    font-size: 15px;
    line-height: 1.6;
    color: var(--color-gray-800, #424245);
    white-space: pre-wrap;
}

.portal-message__attachments {
    margin-top: 10px;
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

/* ========== Reply Form ========== */
.portal-reply-form {
    background: #fff;
    border-radius: 16px;
    padding: 24px;
    border: 1px solid var(--color-gray-200, #E8E8ED);
}

/* ========== Responsive ========== */
@media (max-width: 768px) {
    .portal-auth__card {
        padding: 28px 20px;
    }

    .portal-stats {
        grid-template-columns: repeat(2, 1fr);
    }

    .portal-ticket-card {
        flex-direction: column;
        padding: 16px;
    }

    .portal-ticket-card__right {
        flex-direction: row;
        align-items: center;
        width: 100%;
    }

    .portal-modal__content {
        padding: 24px 20px;
        margin: 10px;
    }

    .portal-nav__title {
        display: none;
    }

    .portal-nav__username {
        display: none;
    }

    .portal-dashboard__title {
        font-size: 22px;
    }

    .portal-ticket-header__title {
        font-size: 18px;
    }
}

@media (max-width: 480px) {
    .portal-stats {
        grid-template-columns: 1fr 1fr;
        gap: 10px;
    }

    .portal-stat {
        padding: 14px;
    }

    .portal-stat__count {
        font-size: 24px;
    }

    .portal-filters {
        overflow-x: auto;
        flex-wrap: nowrap;
        -webkit-overflow-scrolling: touch;
        padding-bottom: 4px;
    }

    .portal-filter {
        flex-shrink: 0;
    }
}